WHY DO I NEED A SERVICE?
Regular servicing is essential to keep your heat pump running efficiently, reliably, and safely. Over time, components like filters, coils, and fans can accumulate dirt and wear, which reduces performance and forces the system to work harder—leading to higher energy bills and unnecessary strain. Routine maintenance helps identify small issues before they turn into costly repairs, ensures optimal airflow and heat transfer, and prolongs the lifespan of the system. It also helps maintain consistent heating and cooling performance throughout the year, so your home stays comfortable regardless of the season.
WHAT HAPPENS DURING A SERVICE?
During a service, our engineer will perform a thorough inspection of your system - This typically includes cleaning or replacing air filters, checking and cleaning the coils to maintain efficient heat transfer, and inspecting the fan and motor for signs of wear. The engineer will also check refrigerant levels, test system pressures, and make sure there are no leaks. Electrical connections are tightened and tested for safety, and controls and thermostats are checked to confirm the system is responding correctly. Finally, the overall performance of the heat pump is assessed to ensure it’s running efficiently and delivering consistent heating or cooling.
At RTS, we pride ourselves on providing a thorough 19 point service check to ensure your equipment is operating as it should be.
Contact one of our friendly team on 01782 405405 to get your annual service booked
A heat pump is one of the most efficient ways to heat and cool your home — but like any system, it needs a bit of regular care to keep it running smoothly. The good news is that maintaining a heat pump isn’t complicated, and a little effort goes a long way in improving performance, lowering energy bills, and extending its lifespan.
Schedule Annual Professional Servicing
Even with regular DIY care, a professional service is essential.
A qualified technician will:
Inspect electrical components
Check refrigerant levels
Clean internal parts
Ensure the system is running efficiently
Annual servicing helps prevent breakdowns and keeps your warranty valid.
Keep the Outdoor Unit Clear
Your heat pump’s outdoor unit needs good airflow to work properly. Over time, leaves, dirt, and debris can build up around it.
Clear away leaves, grass, and branches regularly
Keep at least 1–2 feet of space around the unit
Gently rinse the unit with a hose (not a pressure washer)
In winter, make sure snow and ice don’t block airflow. A build up can reduce efficiency or even stop the system working altogether.
Check for Unusual Noises or Smells
A well-functioning heat pump should run quietly and without strong odours.
Watch out for:
Grinding, rattling, or buzzing noises
Musty or burning smells
Reduced heating or cooling performance
If you notice anything unusual, it’s best to get it checked early before it becomes a bigger issue.
Use the System Efficiently
How you use your heat pump also affects its performance.
Avoid constantly turning it on and off
Set a steady, comfortable temperature
Use programmable settings if available
Heat pumps work best when maintaining a consistent temperature rather than rapidly heating or cooling a space.
Don’t Ignore Performance Drops
If your energy bills suddenly increase or your home isn’t as comfortable as usual, your heat pump may need attention.
Common causes include:
Dirty filters
Blocked airflow
Low refrigerant
Wear and tear over time
Addressing these early can save you money and prevent major repairs.